The role of a leader
Leaders must know the qualities of high-performance teams as well as the
required steps to reach that level.
by Brian Tracy
Your ability to negotiate, communicate, influence and persuade others to do
things is absolutely indispensable to everything you accomplish in life. The
most effective men and women in every area are those who can quite competently
organize the cooperation and assistance of other people toward the
accomplishment of important goals and objectives.
Of course, everyone you meet has different values, opinions, attitudes,
beliefs, cultural values, work habits, goals, ambitions and dreams. Because of
this incredible diversity of human resources, it has never been more difficult
and yet more necessary for diplomatic leaders to emerge and form these people
into high-performing teams.
Fortunately, leaders are made, not born. You learn to become a leader by doing
what other excellent leaders have done before you. You become proficient in
your job or skill, and then you become proficient at understanding the
motivations and behaviors of other people. As a leader, you combine your
personal competencies with the competencies of a variety of others into a
smoothly functioning team that can outplay and outperform all its competitors.
When you become a team leader, even if your team only consists of one other
person, you must immediately develop a whole new set of leadership skills. In
order to determine what these skills are, you need to consider the genesis of
high-performing teams.
Teams generally go through four phases as they evolve toward high performance.
These stages are called forming, storming, norming, and performing.
Forming
The forming stage is very important, perhaps even critical, to the success of
the team. Your ability to select the proper team members in order to accomplish
a particular task -- personal or business -- is the mark of the superior
leader. If you select the wrong people in the first place, it becomes almost
impossible afterward to build a winning team, just as it would be impossible to
win athletic championships with unskilled or ill-suited players.
In the forming stage, the team members come together and begin to get a feeling
for each other. There will be a good deal of discussion, argument, disagreement,
personal expression of likes and dislikes, and the forming of friendly
alliances between team members.
This stage, especially the discussions and conversations that take place, may
seem time consuming, but it is absolutely indispensable to the development of a
unified group of people that you can lead. One of the most important qualities
of a leader is that of patience. And patience is never more necessary than when
you are going through the early stages of assembling your team.
Storming
The second stage of team development is called storming. Storming is a
shortened form of the word brainstorming. It is during this stage when the
group, whose members are now comfortable with each other, begins the hard work
of setting goals and deadlines, dividing up the tasks, and getting on with the
job. During the storming phase, people learn about the contributions that each
member can make to achieve the purposes of the team.
Norming
The third stage of team development is called norming. This is where norms and
standards are established among the team members so that everyone feels secure
and confident in his or her place. All members know what is expected and how it
will be measured. And all members are aware of the responsibilities and
obligations they have, not only to the job, but to the each other. Your ability
as a leader to promote the norming process is critical to the success of the
team.
Performing
The fourth stage of team development is performing. In the final analysis, your
ability to get results is all that really matters. Your lifestyle, your rate of
promotion and level of rewards, and your respect and esteem among your
co-workers and bosses will all be determined by your ability to perform and to
get others to perform.
There are basically five qualities of the most productive work teams that you
need to foster throughout the stages of team development. The degree to which
you accomplish this before you start working will determine your success as a
team leader and the success of the team as a whole.
Shared values
The first quality is the existence of shared values. You can foster this
quality by asking the question, “What are our values?” or, “What do we stand
for?”
People will contribute the values they consider the most important. As they do,
you or someone else can write them on a flipchart. The values will usually be
something like: integrity, excellence, quality, caring about people,
profitability and harmony.
Shared objectives
The second quality of top teams is shared objectives. It is absolutely
essential that everyone takes the time to discuss the actual reason for forming
the team and the chief results that are expected of them.
Leaders are those who can see the big picture. They are absolutely clear about
what it is they want to accomplish and what it will look like. They have the
ability to articulate this vision in the minds and hearts of others and to get
everyone, no matter what their background or personality, working together in
harmony toward the realization of that vision.
People cannot hit a target they cannot see. Again, even though it may appear
time consuming, everyone needs to have ample opportunity to discuss and agree
on the ultimate goals desired before work begins. The more thorough the
discussion on goals and objectives, the more effective the team will be when it
begins working.
Shared activities
The third quality of highly productive teams is shared activities. Everyone
knows what they are supposed to contribute to the achievement of the overall
goals and objectives of the team. Everyone also knows what each of the other
members is expected to do. All the work that has to be done is clearly divided
up among the team members, and everyone knows their role in the process.
Lead the way
The fourth quality of high-performing teams is that the head of the team leads
the action. You become the role model for all of the others. You go out in
front. You continually look for ways to make it easier for your team members to
do their jobs. You accept complete responsibility for the achievement of the
overall goal.
You start a little earlier, you work a little harder and you stay a little
later. You set careful priorities on your time and you always work on your
highest value tasks. You never ask anyone to do something that you wouldn’t do
yourself. You always put yourself out in front and go to bat for your people in
every circumstance. You are a leader because you continually lead.
Evaluation
The fifth and final quality of high-performing teams is that individually and
as a group, they continually evaluate their progress toward their goals and
values.
They are always asking themselves, “How are we doing, and how can we do
better?” When they manufacture or sell products in the marketplace, they ask
their customers for ongoing feedback and evaluation. They set incredible
standards of excellence and they are constantly striving to be better.
Whenever they have problems, misunderstandings or difficulties within the team,
they reexamine their values, their goals, their activities, their assignments
and their responsibilities. They are more concerned with what’s right than with
who’s right. They are more concerned with winning than with not losing.
High-performing teams run by excellent leaders, are determined to perform in an
excellent fashion. All members know that their ability to work together in
harmony and cooperation is the key to the success of every one of them.
The wonderful thing about becoming a leader in your work and personal life is
that you can practice the skills of influencing and persuading others toward a
common objective. You can promote the principles of excellent teamwork by
establishing your values and goals, determining your activities, and then
leading the action. And you can improve yourself by continually evaluating your
performance against your standards.
One of the marks of excellent people is that they never compare themselves with
others. They only compare themselves with themselves and with their past
accomplishments and future potential. You can become an even more excellent
person by constantly setting higher and higher standards for yourself and then
by doing everything possible to live up to those standards.
The more proficient you become at getting the results for which you were hired,
the more opportunities you will have to get results through others. And your
ability to put together a team and then to lead that team to high performance
will enable you to accelerate your career and fulfill your goals faster than
ever before