17 Mar Message regarding COVID-19
A message from New South Construction Supply
March 17, 2020
To Customers, Suppliers and Friends of New South Construction Supply,
In light of the Coronavirus/COVID-19, we are implementing several new procedures to plan for any potential impacts. Our senior leadership team is meeting daily and in constant communication to ensure that as news develops, we are doing the most we can to ensure the safety of our customers, associates, suppliers and our families. We will remain open, however there will be some changes to ensure maximum safety during this period.
Effective immediately [March 16, 2020] and until further notice:
- All of our branches will be running a “curbside pickup” program in order to reduce exposure to the Inside Sales team. Our showrooms will be closed to the public. When a customer comes to a branch, a sign posted on the door will tell the client to call a specific number and branch personnel will load them outside. You can also call ahead so your order is ready when you arrive.
- Our drivers will no longer get e-signatures on their phones for deliveries as the customer would have to touch their phones to sign for the materials. Instead, they will take a picture of the person and items being accepted by the customer.
- All customer pick-ups at our branches will acknowledge receipt of materials product via signatures on the invoice.
- All locations will be thoroughly cleaned and disinfected daily.
- The Outside Sales team will no longer conduct face-to-face sales calls. Calls will be done by telephone and estimates/quotes will be emailed to customers.
- The accounting office and certain other associates will work from home.
We are grateful to our customers, suppliers, and associates, and we are working tirelessly to ensure your needs will be met during this time. As COVID-19 evolves, we will continue to update you with up-to-date information about NSCS as it is made available.
Please contact me personally at Jim.Sobeck@newsouthsupply.com if you have any questions. Otherwise, please contact your sales representative or NSCS contact for any construction supply needs.
CEO, New South Construction Supply