The #1 Ranked Brand Name in Decorative Concrete Color, Texture and Performance Systems
Makers of Chemicals and Aggregates for the Concrete Industry
A leader in concrete and masonry accessories
Accounts Receivable/Payables Specialist, Greenville, SC
Our associate profile this month is of Cindy Green, an Accounts Receivable/Payables Specialist in our Accounting office in Downtown Greenville. Cindy was born in Simpsonville, SC and graduated from Laurens District 55 High School. She is engaged to Steve Barton and has three children, Steven, Brandon, and Shane. Her hobbies are crocheting, crafting, and spending time with her five grandchildren. Before joining us three years ago Cindy had worked Park Sterling Bank and Kemet Electronics. Cindy’s willingness to jump in and help with anything has made her a great addition to our team.
The management article for this month is entitled: Top 10 Tips for Smart Email Communication. I posted this article recently on LinkedIn and it got a lot of comments, likes, and shares. If you didn’t see it on LinkedIn, check it out here. (By the way, if you are active on LinkedIn please check out the New South Construction Supply page as well as my page. Lots of good info is on both sites.)
November’s Management Article
Top 10 Tips for Smart Email Communication
By Skip Prichard
Realize that email is not private. Not only can your company’s IT department access it, but you also never know to whom your messages might be forwarded— accidentally or intentionally. Avoid discussing sensitive information or writing anything negative unless it’s specifically requested by your boss and/or supported by fact.
Maintain a consistent professional persona. You can achieve this by crafting friendly, polite, and grammatically correct messages. Because you can’t rely on voice or nonverbal cues, always reread your emails to make sure the message you are sending is professional and clear. Don’t get too cutesy with your emoticons or acronyms (LOL, BRB).
Keep emails short and to the point. Make sure to include\ an informative and specific subject line (for example, don’t just call the message “Update”). Begin with a call to action that encourages the person to read the message (starting with the word you usually does the trick). Put your key message up front, and if the information you must communicate is longer than two to three paragraphs, attach a document with the relevant details.
Use email to reinforce in-person conversations. Summarize meetings, impart helpful information (for example, FYI—For Your Information”—messages), or respond appropriately to an important issue (for example, CYA—“Cover Your Ass”—messages) via email to reinforce face-to-face discussions you have with colleagues.
Don’t use email as a forum to express displeasure or criticize. Do these things in person rather than take the easy way out. If you must highlight a problem in an email, be positive and solution-oriented.
Use email sparingly. Carbon copy (CC) your boss only on messages that clearly demonstrate you are doing your job. Avoid sending him thousands of emails unless you want him to stop reading them.
Use flags and read receipts. When sending an important message, draw attention to it in some way so that the recipient is not tempted to ignore it.
Be courteous. In general, it is considered rude to email a question to anyone sitting within ten feet of you. Make an effort to speak to these people face to face.
Know what you are sending before you send it. Before hitting Reply, carefully read an email in its entirety. If it’s preceded by a series of messages, make sure to read and understand the whole string first.
Keep personal emails personal. If you want to send personal emails at work, set up a separate account. Don’t forward too much non-work-related content to your work friends unless they also qualify as real friends.
Finally, in the spirit of Thanksgiving we want to give a shout out to Jeanette Brezeale, our Accounting Manager for leading our partnership with Meals on Wheels. Below is a brief interview with Jeanette about this very worthwhile program.
Q: How did you hear about this program and Meals on Wheels?
A: Our upcoming partnership with Meals On Wheels is the highlight of the year for me! I did not have any previous experience with Meals On Wheels but knew of them from other community connections…I reached out to the MOW volunteer coordinator to discuss the corporate partnership program further and found it to be a great opportunity for our teams.
Q: Why is giving back to the community important?
A: There are so many benefits to serving that benefit self, but even more important is to support and build community. Being of service to others has always been important to me. As a child I often depended on the good will of others and I believe that is where my heart for serving began. The NSCS team is made up of some of the best folks with the biggest hearts. My hope is to tap into that through serving together to not only positively impact our community but to also build camaraderie within our organization. I serve a local organization that advocates for victims of sexual abuse, and the relationships that I have formed with fellow volunteers has positively impacted my personal and professional life. Serving others is the biggest gift that we can give each other, and I’m super excited to serve alongside the NSCS team.
Thanks, Jeanette for spearheading this very worthy cause.
In closing, I want to again wish all our customer and suppliers a great Thanksgiving holiday and a strong end to this year.
President & CEO 864-263-4377 (Direct Line)
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Author of The Real Business 101: Lessons From the Trenches
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