Catching up with our Customers
In this month’s segment of Catching up with our Customers, we highlight Frank L. Blum Construction Co., a general contracting company who provides a range of services to multiple diverse markets such as healthcare, higher education, senior care facilities, and corporate interiors to name a few. Beginning in 1923 in Winston-Salem, NC, Frank L. Blum Construction Co. has grown and expanded into four more locations across the state including Asheville, Charlotte, Greensboro, and Raleigh. Learn more about their exceptional past and present projects, their highly respectable core values that shape their day-to-day business, and their industry prediction for 2022 by reading the full Q&A here.
Premier supplier of insulation, roofing, and fiberglass composites
The #1 Ranked Brand Name in Decorative Concrete Color, Texture and Performance Systems
A Leader in Concrete Cutting Tools and Accessories
Alex "Ferny" Villa
Manager in Training, Charlotte
Our associate spotlight this month is of Alex “Ferny” Villa, a manager in training at our Charlotte branch. Ferny was born in Durango, Mexico, graduated from Trinity High School in North Carolina and received his political science degree from UNC Charlotte. Prior to joining us in April, he was with two equipment rental companies. He has big smile and a great attitude and has already become a major asset at our Charlotte branch. Fluent in his native Spanish, we are excited he can communicate with our valued Hispanic customers more effectively. In his free time, he enjoys traveling, grilling, ATV riding, and spending time with family and friends.
Our Leadership article this month is, Momentum: How a Series of Small Wins Maximizes the Flywheel Effect. If you aren’t familiar with “The Flywheel Effect”, it was popularized by the celebrated business book author, Jim Collins. He talks about how it takes a lot of energy to get a flywheel to move, but when it does, get out of the way. I know you’ll enjoy this article on how to get the flywheel moving in your business.
Momentum: How a Series of Small Wins Maximizes the Flywheel Effect
By Dan Rockwell
“Big things happen because you do a bunch of little things supremely well that compound over time.” Jim Collins
“One little thing doesn’t make a difference. But ten little things do make a difference.” Swen Nater
A series of small wins makes:
Hard jobs easier.
Problems less troubling.
Big wins attainable.
Momentum – how to leverage the flywheel:
#1. Develop people.
Lousy leaders press for results without developing people.
Behaviors are targets too. Describe, honor, and celebrate behaviors that create winning environments.
If it’s only about the numbers, people are tools.
#2. ‘Where’ comes before ‘how’.
Describe where you choose to go before you choose how to get there.
“The answer to how is yes.” Peter Block
#3. Practice 5X encouragement.
Encourage 5X more than you correct.
Which team goes further? A team that constantly cheers for each other or a team that constantly criticizes each other?
#4. Focus on learning.
What are we learning?
How could we do better next time?
What do we need to stop because it isn’t working?
#5. Take action quickly.
Delay kills momentum.
The sooner you begin spinning the flywheel, the quicker you enjoy the flywheel advantage.
Momentum begins with the first step.
#6. Keep spinning after winning.
Wins are endings. You win the race at the end.
Momentum is a series of successful endings that enable beginning again. Reaching today’s goal is an ending point that enables a new beginning.
Critiquing small wins.
Devaluing small contributions.
Controlling rather than releasing. Permission-asking kills momentum.
Feedback without encouragement. I believe in you.
Lack of accountability. How are you going to improve? When will we follow up? How can I help? What’s the next step?
Until next month, I hope you and yours are healthy and remain that way and that your business continues to proper. As always, never hesitate to let me know how we can improve our service to you and your company.
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